January 26, 2023

MAPCON is My Valentine

It's that time of year again. Time to share the love. That special day when you treat your special someone…well, extra special. If you're on the receiving end, you feel good that another considers you his or her Valentine. This week, I share the 'love' from valued clients who would admit that 'MAPCON is my Valentine.'

Praise comes in many forms. Whether it's in general terms, comments on customer support, or specific MAPCON features and customization, they're all appreciated.

 

GENERAL

It's always great to hear overall positivity about the company and the software.

"I think it’s a valuable tool, it’s a good product, and I would recommend it to any organization that has a need for a CMMS." - Ron Christensen, Corteva Agriscience Safety and Quality Management Specialist

"The most functional and affordable software there is. We searched the web for something that would provide what we needed at an affordable cost. Can't say enough good about MAPCON." - John Bechtel, Maintenance Supervisor, Canyon-Owyhee School Service Agency

"I just wanted to pass on a big 'Thank you' to you and the rest of the staff. We just had two audits and the auditors were both really impressed with how organized our records are, thanks to the capabilities of MAPCON. "Excellent" and "very well organized" were the exact words used by the auditors. One of the auditors was going to suggest MAPCON to other plants that he audits. Keep up the good work!" - Greta Drewes, Golden Triangle Energy, Missouri

"I did a lot of searching around for a simple, easy-to-use maintenance program, and this one is the best one that I came across. It does everything that I need, it's perfect for our small company, yet can be upgraded and customized to accommodate growth. And best of all, very reasonably priced!" - A. Herrmann, Facilities Manager, The Steel Network

"We outlined all of the pros and cons of MAPCON. And quite frankly, I can't recall any cons." - Ron Christensen, Corteva Agriscience Safety and Quality Management Specialist

"Seeing the actual system and what it could do is what convinced me." - Mike Muirhead, Garden City Public Utilities Director

"All of the sales folks were very easy to get along with, and it wasn’t a high-pressure sale at all. They really just wanted to make sure MAPCON provided exactly what we needed." - Mike Muirhead, Garden City Public Utilities Director

"If you're looking to find a program to help you get your inventory and asset management under control, look at MAPCON. It will do exactly that!" - Mike Muirhead, Garden City Public Utilities Director

An email sent to Aaron Christensen, Mapcon Training/Support Specialist, with compliments to Jessica Bergren-Ramirez (JJ), Advanced Technical Support. "My teammate doesn’t think so, but we haven’t really been using Mapcon correctly all the time. Things are much better after I came back from the class (this is where you give yourself a pat on the back and JJ, too). We are going to try a few things, wait, and see if things look more like they should before we have a programmer get into anything. It could just be us. I’ll let you know after this month if we need a programmer to look into it." - Lisa Koffler, Broekema Beltway Mapcon Coordinator

 

CUSTOMER SUPPORT

I've often written about how customer service is one of the most important aspects of a quality company. What value is the product or service if there's no one to answer questions after the sale?

I often hear our support team members answer phones. I smile at the friendly voices, casual but professional attitudes, and the determination to solve issues.

"The customer support is phenomenal. When I have to call for support, the people that I speak with are always very friendly and extremely helpful. I still have plenty to learn and look forward to learning and introducing some of the features that our company has not yet used. The organization that MAPCON can provide to us for our equipment, inventory, and work order management will be very beneficial to our department." - Maxine Barcomb, University of Vermont Health Network at CVPH

"We have used MAPCON for around 25 years, it is a great software for what we use it for at the City of Omaha. I would recommend this to any facility manager. I am thankful for MAPCON and for all their support over the years. Hope to have another great 25 years with MAPCON." - Michael Oestmann, Contract Administration Manager, City of Omaha

"In the beginning, I called/emailed a tremendous amount. In time things came easier and I didn't have to call/email as much. Truthfully, one day I got an email asking me how I was because he didn't hear from me in a while. It’s nice to know they are only a phone call or email away. Mapcon always gets back to me and if they can't at that moment, they always send me another email address or phone number. It’s nice to know someone always has your back." - Dawn Wheeler, Maintenance system Coordinator, United Wisconsin Grain Producers

"MAPCON is a great system with great support!" - Doc Palmer, PE, MBA, CMRP, Managing Partner, Richard Palmer and Associates, Inc. Author of McGraw-Hill’s Maintenance Planning and Scheduling Handbook

 

FEATURES AND CUSTOMIZATIONS

I'm always discovering something new about MAPCON. An option that does more than I expected, a feature that makes the job a little more efficient, and ease of navigation through the menus and modules. I also admire the programmers for the unique customizations for customers.

"MAPCON has revolutionized the way we look at maintenance. We’re recording real-time information, stocking smarter, using reports to plan better, and maximizing plant uptime through the use of planned preventative maintenance." - Mike Ensley, CMMS Administrator for Didion Milling, Didion Milling, Johnson Creek, Wisconsin

"As a hospital, it is vital that we pass our tri-annual inspection. Thanks to MAPCON, we were able to stay on track with our preventive maintenance and to report on equipment history without subjecting the inspectors to… mounds of paperwork. These two factors were key to our department passing inspection which contributed to the entire hospital achieving accreditation with honors for the first time in the hospital's history." - Andrea Latzko, University of Pennsylvania Health System

"The thing I probably like the most is how MAPCON offers such a reliable and efficient way to track work, spare parts, labor, and purchases. Customer Support is always available when the need arises and MAPCON is diligent in improving the software continuously. They are open to suggestions and strive to make the software work for you. While I know no other CMMS programs, I also care not to." - Joe Boesl, CMMS Administrator, Big River Resources Boyceville

After receiving a customized report, a client had this to say to one of our Advanced Technical Support team members: "J.J., OMG! You are great. I think it looks awesome! I'll show my boss and see what he thinks. Thanks again for your hard work…" - Janelle Van Westen, Heron Lake Bioenergy Inventory & Purchasing Coordinator

"They’re totally accessible there, and that’s probably one of Mapcon’s biggest strengths. If you have a problem, someone there is going to help you. No matter what the nature of the problem is. Whenever I call the support line or need to talk to a programmer, I know they will do everything they can to get my issue resolved. Even if they have to go to other people for the solution, they will always find it. Also, I have never once been told "No" when it came to enhancements or customizations. They go out of their way to make things happen, and I really appreciate that. Easy to use product and very attentive staff. Very customer service oriented. I have yet to find a challenge they couldn't solve or an industry need they couldn't address." - Eric Tucker, CMMS Administrator

I have found MAPCON user-friendly, easy to work with, and most impressive is their staff who are always ready to assist. (Thank you, Brock, Ethan, and Cory). I love its ability to consolidate a number of processes in my organization, making it easy for references. Especially its ability to link particular costs to a work order. Helps a lot in evaluation and disposal of equipment. And yes, it can be customized as per my organization's needs, too." - Charity Kirigha, Kenfreight East Africa Limited

"Our company purchased the lite version and has been very happy with the support and the overall content of the software. I have used some of the more expensive CMMS programs and MAPCON has the same features at a substantially lower price. I would recommend this software to anyone trying to set up a PM program on a budget." - Howard Keiser, Maintenance Manager, Tedd Wood LLC

"MAPCON touches on all facets of the shutdown. Without it, things would be very chaotic." - Allen Bryant, Conestoga Energy Maintenance Manager

"MAPCON allows us to maintain a document trail throughout the entire process of a work order, ensuring we can maintain scheduling accuracy and minimize downtime." - Allen Bryant, Conestoga Energy Maintenance Manager

 

At this time of year—and at every other time as well—we humbly say thank you. It's Mapcon's goal to continue to develop the best CMMS possible for our customers.

Would you like to join the family? No, I'm not shopping for praise and compliments, but I'm willing to bet that once you use MAPCON, you'll see the benefits and value of investing.

Happy Valentine's Day from the fine folks at Mapcon!

Mapcon / 800-922-4336