July 29, 2024
Key Performance Indicators For Maintenance
A company’s maintenance department should constantly analyze how well the team achieves its goals. To do this, a supervisor uses Key Performance Indicators (KPIs). A quality computerized maintenance management system (CMMS) provides the information for those reports as well as the reports themselves. In this article, we’ll look at:
♦ Key performance indicators for maintenance.
♦ Maintenance goal.
♦ Some of the metrics used by KPIs
KPI Information
They evaluate a department’s success by measuring factors like machine failures, repair times, maintenance backlogs, and costs. How is the performance of the team’s work compared to the set goals? Where are the areas for improvement?
Goals
Specific goals vary from industry to industry and company to company. However, you'll find common goals companies share.
- Reducing downtime (especially unplanned downtime).
- Reducing costs (for labor and inventory and as a benefit of extended asset lifespan).
- Improving equipment functionality and reliability.
Other goals to track: planning, scheduling, and execution effectiveness. This last comprises quality control and attainment percentages.
You should use the SMART method to set goals. This acronym stands for Specific, Measurable, Achievable, Realistic, and Timely.
Specific - Pinpointed goals not just "do better."
Measurable - You should be able to chart progress.
Achievable - Challenge yourself but don’t expect the impossible.
Realistic - Make the goals feasible.
Timely - Set a deadline for achievement.
For more information on SMART Goals, read an article at Atlassian.
Metrics
Organizations track maintenance metrics and data points ranging from uptime to overtime hours worked. These metrics help the KPI benchmarks. Common maintenance metrics include Mean Time to Repair (MTTR), Mean Time Between Failures (MTBF), and Overall Equipment Effectiveness (OEE).
Maintenance KPIs and metrics work hand in hand. KPIs act as targets that indicate goal success, while metrics rely on the actual data points used to measure progress. Example: You set the goal to strengthen asset reliability. Uptime might be the metric tracked, with a corresponding KPI of increasing uptime by a certain percentage.
Categories
Leading indicators: An example is Preventative Maintenance Compliance, which signals future events.
Lagging indicators: The aforementioned MTBF and MTTR are historical metrics.
Effective CMMS KPI tracking involves a mix of both leading and lagging indicators for comprehensive insights.
CMMS
Supervisors track several maintenance KPI metrics using reports found in CMMS. They include:
Work Order Backlog: Tracks accumulated maintenance work, helping prevent serious and costly failures by prioritizing tasks.
Mean Time To Repair (MTTR): This measures how quickly technicians repair equipment. It impacts an organization’s bottom line and helps staffing and inventory decisions.
Mean Time Between Failures (MTBF): Evaluates the reliability of critical assets, optimizing preventative maintenance schedules and reducing unexpected failures.
Overall Equipment Effectiveness (OEE): This report assesses the effective operations of equipment. Factors to consider include availability, performance, and quality of performance.
Preventive Maintenance (PM) Compliance: Measures the percentage of scheduled preventive work orders completed within a predetermined time, ensuring equipment reliability.
Planned Maintenance Percentage: This is the percentage of maintenance hours spent on planned activities versus unplanned. The higher planned percentage indicates better maintenance practices.
You’ll find numerous KPI reports on CMMS software. From assets to work orders, from inventory to locations.
Here’s a short list of some of the reports provided by MAPCON.
- PM On-Time Compliance by Procedure
- PM Work Order Completion
- Location Square Footage Costs
- Monthly Work Order Completion Analysis
- Crew Backlog Detail
- Downtime Hours by Date Submitted
- Equipment Downtime Costs
- Completed Work Order MTTR
Consider a variety of KPI reports. Look for filters to hone the information.
Conclusion
Key Performance Indicators for Maintenance. They enable organizations to make informed decisions, enhance performance, and move closer to achieving maintenance goals.
Supervisors look for ways to improve operations and maintenance strategies. KPIs help them pinpoint the needed changes. A quality CMMS keeps information and reports organized.
For more information on MAPCON, call 800-922-4336.